GENERAL TERMS AND CONDITIONS
DESIGN TIME & FEES
A Design Fee Proposal is drafted and sent to all clients prior to engagement and deposit payments. The design time estimated on the design fee proposal is based on the information received during the initial consultation with the client. Although we make every effort to adhere to the estimated times, from time to time, the design times can vary from the Design Fee Proposal.
Therefore, it may be necessary to review the design fees based on the requirements of the project as the design progresses. This can result in additional design time and the associated payments being required. The client will be informed of this prior to any additional time being allocated and charged.
Items added or additional designs agreed upon outside of the initial scope will not be delivered within the original time frame agreed.
Additional time allotted to your project that was not included in the original scope of work will be charged at an hourly rate. The rates are as follows:
Director: €180 an hour
Architectural Consultant: €150
Senior Designer: €120
Tech Designer: €80
Material Coordinator: €80
For large additions to the scope of work, a new proposal will be made and negotiated with the client.
No deductions can be made to the Design Fees payable to Jordan Antonia Design due to withholding monies from other parties engaged in the project.
PAYMENT OF FEES
50% of the Design Fee is due prior to commencement of any work done by Jordan Antonia Design. The remaining 50% of design fees is due prior to Design Package Handoff. The Design Fees are payable upon receipt of an invoice for the services rendered. Additional fees will be charged for work outside of the agreed scope of work or noted as being extraordinary.
Outside of Scope hours charged will be listed with time and description of services.
Any questions or disputes regarding the invoice must be raised within 1 week of receiving the invoice, after which it will be considered as accepted and due in full. Payment is expected within 2 weeks.
SITE VISITS
The Interior Designer will make an outline of the required number of site visits required for the project within the Design Fee Proposal, based on the project requirements.
Site visits outside of the ones outlined in the proposal are an additional chargeable cost, and the client must pay the cost for any site visit to include any expenses incurred. If overnight stays are required, the cost will be borne by the client for accommodation, mileage and any additional expenses.
ESTIMATES & BUDGETS
All estimates prepared by Jordan Antonia Design are based on currently available information. Jordan Antonia Design does not control the availability or cost of labour, materials and furnishings. The actual cost of individual items can be determined only at the time of purchase.
CLIENT’S OWN ITEMS
Interior design/styling of previously owned items is not included as part of the design service. If this is required, it must be discussed at the design stage of the project and agreed with the Designer. This will bear an additional cost to be agreed with the Designer.
Jordan Antonia Design are not responsible for moving, placing or the removals of any previously owned items.
The client is responsible for any removals required and this is separate to any agreement with Jordan Antonia Design.
3rd PARTY SUPPLIERS & CONTRACTORS
Jordan Antonia Design are not responsible for the finished works or labour of any 3rd party suppliers or contractors.
The client will be given samples of proposed items and as much information as is available to make an informed decision about the purchase of materials and products for the project. Once agreed upon, Jordan Antonia Design shall not be responsible for any problems pertaining to the products chosen. Jordan Antonia Design will make every effort to avoid such problems. The client must liaise directly with the supplier/contractor in the event of any queries or concerns.
Jordan Antonia Design will not be held responsible for the performance and timelines of 3rd party manufacturers and suppliers. Jordan Antonia Design will act in good faith to specify and purchase products and materials from dependable suppliers. Our list of suppliers has been specially curated, and we work exclusively with them. Should the client not be happy with the suggestions from our suppliers, it is the clients’ responsibility to source for themselves.
Prior to ordering, invoices must be signed, dated and returned.
Warranties for products provided are through the manufacturer or supplier, not through Jordan Antonia Design.
PROJECT MANAGEEMNT
Interior Design Project Management is an additional chargeable service and is not included as standard. If project management is requested and selected as an additional cost, it is the client’s responsibility to note and agree to the below.
The JAD Project Manager is responsible for overseeing only the Jordan Antonia Design’s process including design, production, delivery and installation
The JAD Project Manager is based in the Jordan Antonia Design offices and not on site
The JAD Project Manager is contactable via phone call or email during the hours of 9.30am to 5.30pm, Monday to Friday.
The JAD Project Manager will liaise with contractors and suppliers that relate to Jordan Antonia Design only.
The JAD Project Manager is not responsible for the works of any contractors or suppliers to the project.
STYLING
Jordan Antonia Design can offer a styling service for an additional cost. This requires an Interior Stylist to visit your home to style the space with your previously owned and newly purchased goods. There will be a cost for the person to attend onsite and any additional expenses incurred.
PROCUREMENT
A minimum deposit of 50% is payable upon placing an order. Full payment must be made in advance of delivery/collection for all goods. Errors in pricing are subject to correction with your approval. If you do not approve, Jordan Antonia reserves the right to cancel the sale. Please review and confirm the full order price at the point of purchase.
Any furniture that has been made bespoke or that has been customized to fit your space will require a non-refundable 75% deposit.
We strive to process all orders as quickly as possible but are unable to expedite or rush an order faster than our standard efficiency.
CANCELLATIONS
Cancellations are only permitted within 48 hours of your order. Cancellations after 48 hours may result in the loss of your deposit.
Without exception, we do not accept any cancellations on any customized orders where an item is ordered to your exact specifications or on any part of a non-standard combination order.
RETENTION OF TITLE
Full title to the goods shall remain vested in Jordan Antonia Design and shall not pass to you until the full purchase price for the goods is paid in full to Jordan Antonia Design.
DELIVERY:
Delivery of your items are charged at an additional rate of 2.5% of your total order. All delivery fees must be pain in advance of delivery and install.
The site must have clear and safe access for our delivery team. If the site is not clear and safe for access, the team can refuse entry and an additional charge will be applied for redelivery to site.
It is the client's responsibility to ensure that all ordered pieces will fit into the home through regular means of access. JAD design team will act in good faith to flag any potential issues with access when proposing furniture sizes.
If you insist that the delivery crew maneuver an item in a difficult situation, the customer will be fully responsible for any resulting damages to the furniture and/or your premises.
RETURNS
Please note goods should not be returned without firstly contacting us preferably via telephone and then by confirming thisrequest in writing.
Bespoke and customized items cannot be returned unless they are faulty.
We reserve the right to apply a warehouse restocking charge of 25% of the full order price plus the delivery cost for any items returned to us.
Some of our furniture is hand-made and consequently some pieces may vary slightly in colour and size. Whilst we make every effort to match all colours and finishes, organic and natural products such as wood and silks have slight variations in their dye, grain and shade variations. Such variances will not be seen as a fault in the product.
Industry standards allow size variations of up to 2cm with handmade items. We ask our customers to consider this when carrying out their measurements and/or considering whether to purchase an item. We will not refund furniture simply because it does not match, suit or fit in a particular room / location or because it is unsuitable to the position for which the customer envisaged.
Bespoke furnishings that are made to order for you cannot be returned to the manufacturer. It is our client’s responsibility to check and sign off on all measurements and access points to avoid disappointment.
All furniture should be lifted and placed in situ rather than being dragged or pulled to prevent any damage to the product and/or to the area in which you are using them.
ESSENTIAL CHECKS BEFORE ORDERING
It is the customers’ responsibility to ensure all furniture items ordered will fit into the room for which they are intended and that they will fit through all access points to the specified room or location in the customers’ premises.
In addition, all customers need to ensure that there is sufficient access for a large delivery truck to reach the delivery address as fees for re-delivery or cancellation will apply.
AVAILABILITY
All our product ranges are up-dated regularly and therefore we cannot guarantee continuity of supply. We recommend that customers purchase all of their requirements at the same time. We cannot accept responsibility for any subsequent changes in design style or specification of the chosen product range.
LEAD TIMES
As all our products are subject to availability from either our in-house production facility and/or from our suppliers, we can only give general guidance or an approximate lead time at the time you place your order. Stock due dates are not guaranteed but we will do our utmost to ensure products are delivered by the stated date or within a reasonable period thereafter. Wecannot therefore accept any liability for any delay or failure to deliver that is beyond our reasonable control.
DAMAGED/FAULTY GOODS
We recommend all goods should be inspected upon receipt of delivery and any damage i.e. scratches, tears, dents, soiling etc. should be reported immediately to a Jordan Antonia Design team member. Jordan Antonia Design is unable to accept and deal with any reports of any damage after 48 hours after delivery, so it is critical that you unpack and inspect your goods within this timeframe. Should we consider that a repair to an item of furniture is required, we may need to take the item from your premises to carry out the necessary work to repair it.
STORAGE
Items that are in stock and/or are ready for delivery may be stored in our warehouse free of charge up to a maximum of 8 weeks. Storage fees will apply after this 8-week period. A standing fixed charge of 3% of the total order value will be applied for every week or part thereof for items held in storage beyond the maximum 8-week period.
Goods attracting a storage surcharge will not be released until the surcharge fees is paid in full.
COLLECTION
All items must be paid in full prior to collection. Customers must have a copy of the original sales invoice and present this atthe warehouse/showroom as proof of purchase. Please consider the dimensions, size and suitability of the vehicle that is being used to collect the goods. If items cannot be loaded safely or without damage into the pickup vehicle, our staff may politely refuse to load such goods. All goods collected for pickup and own transport will be entirely at the risk of the customer. Please inspect all of your new furniture at the time of pick up. If there are any items that do not meet your approval, pleaseinform a member of our staff.
COLOUR VARIATION
Colour differences, particularly in wood, leather and marble are to be expected. Scars, knots and shading differences are natural and can sometimes be non-uniform in appearance. This is a feature and not a fault of these products.
FABRIC
Your fabric choice is ordered specifically for your design requirements. Your fabric is cut from a larger roll to meet your required dimensions and length. We provide a sampling service to allow you to ensure that the fabric you wish to purchase is suitable for your requirements in respect of colour, pattern and quality. We only allow returns with respect to fabric that is either faulty or flawed.
Cancellation of fabric orders can only be done within 48 hours of placing your original order. Cancellations after 48 hours will result in the loss of your deposit. Our sampling service is on offer to allow customers to view samples of the actual fabric before ordering. Whilst we take as much care as possible with regard to the samples we provide, customers should be aware that on occasion there can be some slight shade variations between our actual samples and the colour of the actual fabric.
DESIGN DOCUMENTS
Drawings, specifications, samples boards are property of Jordan Antonia Design. Jordan Antonia has the exclusive copyright to these items and provides them to you for use on your project only. No reproduction without written consent.
TERMINATION
This proposal may be terminated for any reason by either the client or the designer, provided written notice has been given. In the event of termination by the client, the client will pay Jordan Antonia Design for all for work done and expenses due to the date of termination.